Cold Chain and Logistics

Logged 2-8 °C transport, 48-hour delivery

Cold Chain and Logistics

We offer transport and storage in vehicles with temperature loggers for reagents, kits and temperature-sensitive consumables.

Per shipment

Laboratory reagents, diagnostic kits and some biological consumables degrade outside a specific temperature range. Hemera Medikal records temperature continuously during storage and transport and supplies a record printout with the delivery.

Our infrastructure

  • Cold rooms (2-8 °C) and -20 °C freezer zones in the Istanbul and Ankara warehouses
  • Back-up generator and 24/7 temperature alarm
  • Refrigerated vehicles with temperature loggers and an insulated box system
  • Next-day delivery in major cities, within 48 hours elsewhere

A shipment in which a temperature deviation is detected is not delivered to the customer and the product is replaced free of charge. Records are kept for five years for use in supply chain audits.

Delivery and documents

Every cold chain shipment arrives with a delivery record containing departure and arrival temperature logs and lot and expiry data. The customer can check the product temperature on receipt; in the event of a nonconformity the recorded product is replaced the same day.

Scope of service

  • 2-8 °C and -20 °C storage
  • Temperature record printout
  • 24/7 alarm and generator
  • Next-day delivery (major cities)

Cold Chain and Logistics — get a quote

Fill in the form and we will get back to you as soon as possible.

Frequently asked questions

Are your devices registered in UTS?
Yes. All medical devices we sell carry the CE (MDR/IVDR) mark and are registered in the Product Tracking System (UTS). The UTS registration data of each product appears in the quotation.
Is a device demo charged for?
No. Demos at your hospital or in our Ataşehir demo room are free. You can choose a suitable date on the online booking page.
How long is the warranty?
The standard warranty for devices is two years and extends to three for some brands. The warranty period is stated clearly in the quotation and warranty certificate. A maintenance contract is recommended after warranty.
Do you bid in public tenders?
Yes. We take part in tenders run through EKAP. Technical specification review, conformity documents and qualification paperwork are provided as a ready set.
How fast do you respond to a service call?
First response is within 24 hours in major cities and 48 hours elsewhere. In emergencies the 24/7 service line can be used.
WhatsApp +90 216 555 36 00 info@hemeramedikal.com.tr