We deliver in- and out-of-warranty repair, preventive maintenance and spare parts from our regional service points.
Depends on contract type
Our technical service team consists of 28 certified technicians and 14 biomedical engineers. From our service points in Istanbul, Ankara, Izmir, Bursa, Adana, Diyarbakir, Antalya and Trabzon we guarantee a first response within 24 hours in major cities and 48 hours elsewhere.
Service models
- Fault call: Opened by form, phone or WhatsApp and tracked with a call number.
- Maintenance contract: Includes one to four periodic maintenance visits, priority response and a spare parts discount.
- Full-cover contract: A fixed annual fee including labour and parts, for a predictable budget.
After every service visit a service report with the work order, parts used and test results is issued; it can serve as a quality record in audits.
Back-up devices and parts availability
For critical devices (ventilators, monitors, defibrillators) a temporary back-up unit is allocated during repair. Our spare parts inventory holds the 1,800 most used items; parts not in stock are brought from the manufacturer's warehouse by air freight within three to five working days.
Scope of service
- First response in 24 hours (major cities)
- Genuine spare parts in stock
- Maintenance and full-cover contracts
- Service report and work order tracking
Authorised Technical Service and Periodic Maintenance — get a quote
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