Frequently Asked Questions

Yes. All medical devices we sell carry the CE (MDR/IVDR) mark and are registered in the Product Tracking System (UTS). The UTS registration data of each product appears in the quotation.

No. Demos at your hospital or in our Ataşehir demo room are free. You can choose a suitable date on the online booking page.

The standard warranty for devices is two years and extends to three for some brands. The warranty period is stated clearly in the quotation and warranty certificate. A maintenance contract is recommended after warranty.

Yes. We take part in tenders run through EKAP. Technical specification review, conformity documents and qualification paperwork are provided as a ready set.

First response is within 24 hours in major cities and 48 hours elsewhere. In emergencies the 24/7 service line can be used.

For laboratory analysers and some imaging devices we offer rental with a reagent or consumable agreement, or pay-per-use. Terms depend on usage volume.

You can tick the 'Safety report' option in the technical service request form or call our quality unit. The report is logged within 24 hours and, where necessary, forwarded to the manufacturer and TITCK.

You can download Turkish manuals on our Manuals and Certificates page. Some documents, such as the price list, are open only to registered dealers.

Companies holding a TITCK medical device sales centre permit can apply to become dealers. Simply fill in the application form; our sales manager will respond within three working days.