Installation, Commissioning and User Training

From installation to acceptance test in one visit

Installation, Commissioning and User Training

Our engineers install your devices, complete the UTS registration and give your users documented training.

Included in the device price

A device that is not installed correctly poses a risk to both performance and patient safety. Our installation team consists of biomedical engineers who hold the manufacturer's training certificates.

Installation scope

  • Pre-check of space, electrical, medical gas and network infrastructure
  • Assembly, commissioning and HIS/LIS integration of the device
  • Verification of factory settings, acceptance testing and first calibration
  • User training form and handover record

Training

Hands-on training is given to physicians, nurses, laboratory technicians and biomedical staff. Each session is recorded with an attendance certificate; refresher training for new staff can be requested free of charge during the first year.

Post-installation support

A free follow-up visit is made within the first 30 days after handover; our clinical applications specialist is on site to answer users' questions and refine settings according to real usage data. Training videos and quick-start cards are delivered to your institution digitally.

Scope of service

  • Manufacturer-certified engineers
  • HIS/LIS integration
  • Documented user training
  • Acceptance test and handover record

Installation, Commissioning and User Training — get a quote

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Frequently asked questions

Are your devices registered in UTS?
Yes. All medical devices we sell carry the CE (MDR/IVDR) mark and are registered in the Product Tracking System (UTS). The UTS registration data of each product appears in the quotation.
Is a device demo charged for?
No. Demos at your hospital or in our Ataşehir demo room are free. You can choose a suitable date on the online booking page.
How long is the warranty?
The standard warranty for devices is two years and extends to three for some brands. The warranty period is stated clearly in the quotation and warranty certificate. A maintenance contract is recommended after warranty.
Do you bid in public tenders?
Yes. We take part in tenders run through EKAP. Technical specification review, conformity documents and qualification paperwork are provided as a ready set.
How fast do you respond to a service call?
First response is within 24 hours in major cities and 48 hours elsewhere. In emergencies the 24/7 service line can be used.
WhatsApp +90 216 555 36 00 info@hemeramedikal.com.tr